Report A Vulnerability
To report a vulnerability, we have created the following two options:
Via Email
Please report potential cybersecurity vulnerabilities to:
Product Security Team
product.security@tvdgroup.co.uk
To help us investigate your report, please include as much of the following information as possible:
Via Web Form
Our Response Process
Report Received & Acknowledged
We have received your report via email/webform.
Report Assessed By Our Team
We have acknowledged and begun to assess your report.
Manufacturer Contacted
We have engaged with the manufacturer or partner where appropriate.
Investigation Coordinated
We coordinate and conduct the investigation and work towards a resolution.
Resolution Found & Actioned
We resolve the issue and implement appropriate actions where necessary.
Products Covered
This process covers products supplied by:
1. TVD Group
2. TVD B2B
3. TVC Technology Solutions
4. Mitchell & Brown
5. Any current or future products and brands supplied by TVD Group
Where a product has been manufactured by a third party, TVD Group will work with the manufacturer to ensure the report is passed to the appropriate product security team.
Responsible Disclosure
We encourage responsible disclosure of potential cybersecurity vulnerabilities.
We ask that reporters do not publicly disclose potential vulnerabilities until sufficient time has been allowed for investigation and, where appropriate, the implementation of corrective measures.
Scope
This reporting process is intended for potential cybersecurity vulnerabilities affecting products supplied by TVD Group or its brands.
It is not intended for:
General Technical Support, Warranty Claims, Product Returns, Delivery Enquiries, Sales Enquiries
For product support, warranty enquiries or general customer service, please continue to use our existing customer support channels.
Our Commitment
Product security is a key priority for TVD Group. We are committed to working with our manufacturing partners to improve the security and resilience of our products and to protect the trust of our customers.
Reports will be handled confidentially wherever reasonably possible. However, information may be shared with the relevant product manufacturer or development partner where necessary to investigate and resolve the reported issue.
Mission Statement
Exceptional customer service and exceeding our customers expectations since 1996